DHgate Tracking App vs Website – Which Is Better in 2025?

If you’ve recently placed an order on DHgate, one question probably comes to mind:

Should I use the DHgate tracking app or the website to track my package?

With multiple shipping partners, international delays, and updates from various couriers, tracking DHgate orders can get complicated.

In this expert-level 2025 comparison, we’ll break down:

Pros and cons of the DHgate app vs website
Which platform offers better tracking accuracy
Which one is faster, more reliable, and user-friendly
What third-party tools enhance the experience
And which one you should use — based on your shopping habits

“DHgate tracking app vs website – which is better?”

📲 DHgate Tracking App vs Website – Quick Overview

Feature	DHgate App	DHgate Website
Ease of Use	Mobile-friendly, push notifications	Desktop-friendly, larger interface
Tracking Accuracy	Moderate (depends on syncing)	High (direct database access)
Speed of Updates	Slightly slower on some carriers	More real-time
Notifications	Instant push alerts	Email notifications only
Multi-package management	Great for on-the-go tracking	Better for batch orders and recordkeeping
Integration with 3rd-party apps	Limited	More flexible with copy-paste

🛍️ What Is the DHgate Tracking App?

The DHgate mobile app, available for iOS and Android, lets users:

Place orders
View purchase history
Track shipments in real-time
Communicate with sellers

The in-app tracking feature displays:

Shipment status
Courier name (e.g., YunExpress, China Post)
Tracking number
Estimated delivery date

🌐 DHgate Website – Is It Better for Tracking?

The DHgate website (www.dhgate.com) offers full access to order details, including:

Current shipping stage
Tracking number + carrier
Buyer protection countdown
Shipment progress history

It’s ideal for those who:

Prefer a desktop experience
Need to manage multiple orders
Want to copy tracking info to use on third-party tracking tools

🔍 Key Feature-by-Feature Breakdown

✅ 1. Real-Time Tracking

DHgate App	Website
Sometimes delayed sync	Generally updated more frequently
May lag with 3rd-party handovers	Syncs faster when using desktop

Winner: Website – Better tracking refresh rate

✅ 2. User Experience

DHgate App	Website
Touch-friendly UI	Best for mobile users
Easy navigation via tabs	Some tracking info buried in “View Details”

Winner: App – Faster for casual users

✅ 3. Tracking Multiple Packages

DHgate App	Website
Requires switching tabs	Allows viewing multiple order statuses together
No CSV or bulk tools	Easier to organize on desktop

Winner: Website – Better for multi-order users

✅ 4. Notifications and Alerts

DHgate App	Website
Push alerts when shipping status changes	Only email updates
Useful for fast-moving orders	Delays if you don’t check inbox

Winner: App – Real-time alerts are clutch

✅ 5. Integration with 3rd-Party Tools

DHgate App	Website
Harder to copy tracking number	Easy to copy + paste into 17Track or USPS
No app-to-app tracking sync	Seamless switching via browser tabs

Winner: Website – Easier to use with 17Track, AfterShip, etc.

🧠 Pro Tips for Tracking DHgate Orders

Tip	Why It Matters
Use 17Track.net for better cross-carrier tracking	Detects 900+ couriers automatically
Always copy tracking number into a 3rd-party site	App or website data can be delayed
Save your confirmation emails	Tracking number and courier details are listed
Use USPS.com once the package hits the U.S.	Especially if you’re using YunExpress or ePacket
Enable push notifications on the app	You’ll get updates without logging in

📱 Popular Third-Party Apps for DHgate Tracking

App	Why Use It
17Track	Universal tracking from any DHgate shipping partner
Cainiao	Built for packages from China and Hong Kong
ParcelMonitor	Email alerts, works well with DHgate shipments
AfterShip	Manage multiple tracking numbers in one place

🙋‍♂️ FAQ – DHgate App vs Website Tracking

1. Which is better for tracking DHgate orders, app or website?

The website offers faster updates and better third-party integration, but the app is more convenient on-the-go.

2. Does the DHgate app send push notifications?

Yes. It alerts you when your order ships, is in transit, or is delivered.

3. Is DHgate tracking real-time?

Not always. Third-party tracking sites like 17Track often show more timely updates.

4. Can I use 17Track with both the app and website?

Yes, but it’s easier to copy tracking numbers from the website.

5. What if the app tracking is stuck?

Try refreshing, or cross-check using a tool like Cainiao or 17Track.

6. Is tracking info the same on both platforms?

Mostly, but updates sometimes appear faster on the website.

7. Can I cancel orders through the app?

Yes, but it depends on the order status and seller policies.

8. Is the DHgate app safe to use?

Yes, it’s the official app, available on iOS and Android.

9. How do I copy my tracking number in the app?

Go to the order page → View details → Press and hold the number to copy.

10. Why doesn’t my order appear in the app?

Try logging out and back in. If you used guest checkout, you won’t see it.

11. Does the app support multiple orders at once?

Yes, but it’s more limited compared to the website interface.

12. Can I use both platforms at once?

Yes, your account syncs across app and web — updates appear on both.

13. Can I use DHgate tracking with USPS?

Yes — once your package hits the U.S., use the same tracking number on USPS.com.

14. Which platform is better for disputes?

The website — it’s easier to upload screenshots and manage buyer protection claims.

15. Does the app work offline?

No. It requires an internet connection to fetch tracking data.

✅ Final Verdict: App vs Website – Which Should You Use?

Use the DHgate App if you…
Shop occasionally on mobile
Want instant notifications
Need to check tracking while on the go

Use the DHgate Website if you…
Manage multiple packages or sellers
Prefer accurate, fast updates
Want to copy tracking info into external tools

🎯 Expert Tip: Use both — the app for alerts, and the website + 17Track for reliable tracking.