How to Track DHgate Orders – Step-by-Step Guide for 2025

Shopping on DHgate can be an exciting experience, especially with its massive range of affordable products from international sellers. But once you’ve placed an order, the most common question arises:

“How to track DHgate order?”

Whether you’re a new user or a seasoned shopper, this step-by-step guide on how to track DHgate orders in 2025 will walk you through every detail.

We’ll also answer all your burning questions like how to track DHgate orders Reddit users talk about, how to track order on DHgate when you checkout as a guest, and more.

So let’s dive into everything you need to know about tracking your DHgate orders in 2025.

🔍 Why You Should Track Your DHgate Order

With sellers primarily located in China and extended delivery timelines due to customs and international shipping, tracking your order is vital. Here’s why:

Reason	Benefit
Track shipping progress	Stay updated on delays or movement
Avoid scams	Confirm the seller shipped the product
Estimated delivery	Prepare for arrival or pickup
Dispute eligibility	Tracking helps during refund requests

📦 How to Track DHgate Orders in 2025 – Step-by-Step Instructions

Here’s the exact process to track your order on DHgate, whether you’re logged into your account or checked out as a guest.

✅ 1. Log Into Your DHgate Account

Go to www.dhgate.com
Click on “My DHgate” at the top-right corner.
Sign in using your email or username and password.

If you used Google or Facebook to register, use the same to log in.

✅ 2. Navigate to “My Orders”

Hover over or click on “My DHgate”
Select “My Orders” from the dropdown menu

This page will show all your recent purchases and current order status.

✅ 3. Locate the Order You Want to Track

Scroll to find the product in question. Under each product listing, you’ll see:

Order ID
Product Name
Price
Order Status (e.g., “Awaiting Shipment,” “Shipped,” “Delivered”)

✅ 4. Click on “Track Order”

Once the item status shows as “Shipped”, you will see a “Track” or “Track Order” button.

Click it, and a new window will show:

Courier company name (e.g., China Post, DHL, USPS)
Tracking number
Real-time tracking details

✅ 5. Use Third-Party Tracking Sites for More Accurate Results

DHgate’s tracking interface is sometimes delayed. For real-time, more detailed updates, paste your tracking number into these external tracking tools:

Site	URL
17Track	www.17track.net
AfterShip	www.aftership.com
Cainiao	www.cainiao.com

✅ 6. What If You Checked Out as a Guest?

If you’re wondering “DHgate checkout as a guest, how to track order?”, don’t worry — here’s what to do:

Step-by-Step for Guest Checkout Users:

Go to the DHgate homepage
Click on “Help” at the top
Select “Guest Order Tracking”
Enter your email address and order number (from your confirmation email)
You’ll now see your tracking details

✅ Pro Tip: Always save your order confirmation email — it contains your guest tracking number.

🚚 DHgate Order Statuses Explained

Here’s what each order status means:

Status	Meaning
Pending Payment	Payment not completed yet
Payment Received	Payment processed successfully
Awaiting Shipment	Seller is preparing the package
Shipped	Package is en route
Delivered	Package has been delivered
Cancelled	Order was cancelled before dispatch
Refunded	Money returned to your account

🧠 How Long Does DHgate Take to Deliver in 2025?

Delivery times vary depending on:

Shipping method (Standard vs. DHL/EMS)
Seller location
Customs and border delays

Shipping Method	Average Delivery Time
Standard Shipping	12–25 business days
EMS	7–15 business days
DHL/FedEx	3–8 business days

🛑 What If Tracking Shows No Movement?

If your order shows “Shipped” but no movement for over 10 days, try this:

Check tracking on 17Track or Cainiao
Contact the seller via DHgate message center
Open a dispute after 10 business days if there’s no update

🔐 Common Issues & Solutions When Tracking DHgate Orders

Issue	Solution
Tracking not updating	Use third-party tracking tools
Guest checkout with lost email	Contact DHgate support with payment proof
Tracking number invalid	Wait 1–3 days; seller may have just shipped
Order says delivered but you didn’t get it	File a dispute immediately

🔧 Tools and Resources to Track DHgate Orders

Tool	Use
17Track App	Multi-carrier real-time updates
DHgate Mobile App	Push notifications for order status
AfterShip	Email alerts and history
Parcel Monitor	Country-specific updates and predictions

🔄 How to Track DHgate Returns or Refunds

If you filed a return or refund request:

Go to My Orders
Click “Order Details”
View the Return/Refund Status
Use the Dispute ID to communicate with DHgate Support

❓ FAQ

1. How to track my DHgate order if I forgot my login info?

Use the “Forgot Password” link or try guest tracking if you have your confirmation email.

2. What does “in transit” mean on DHgate?

It means your package has left the seller and is being shipped.

3. How to track a DHgate order after deleting the app?

Go to DHgate.com, log in, and access your order from the website.

4. Can I track my order using my email only?

Yes, through guest order tracking, if you have the order number too.

5. Is it safe to buy and track through DHgate?

Yes, especially if you stay within DHgate’s payment and messaging system.

6. How do I know which courier is handling my DHgate order?

It’s listed in the “Track Order” section under Courier Name.

7. Why is my tracking number not found?

It may take 24–72 hours to update after shipment.

8. Can I change my shipping address after ordering?

Usually not after it’s shipped. Contact the seller ASAP if it’s still processing.

9. What does “Order Confirmed” mean on DHgate?

It means your payment is received and seller will soon ship the order.

10. How do I open a dispute if tracking shows delivered but I didn’t receive it?

Go to the order page, click “Open Dispute”, and select the appropriate reason.

11. Do DHgate orders come with tracking numbers?

Yes, almost all orders come with tracking — especially those shipped internationally.

12. How to track multiple DHgate orders at once?

Use 17Track or AfterShip, which allow entering multiple tracking numbers at once.

13. What’s the fastest DHgate shipping method?

DHL or FedEx — takes around 3–7 business days but is more expensive.

14. Can I track a DHgate order through PayPal?

Not directly, but PayPal may list the shipping details if used during checkout.

15. Is DHgate tracking reliable?

Yes, but it’s best to verify through third-party tracking websites for accuracy.

📌 Final Thoughts on Tracking DHgate Orders

Tracking your DHgate order doesn’t have to be stressful. Whether you’re a regular buyer or checked out as a guest, you now know exactly how to track a DHgate order, interpret statuses, and resolve common issues.

With this guide, you’ll never again be left wondering how to track your order on DHgate or feeling lost when the tracking number goes silent.